Troubleshooting
Quick answers when something doesn't look right, and how to reach us.
- Why my data doesn't update instantlyContentScout refreshes each piece of data on its own cadence, not in real time. Here's each frequency, what the "Tracking" label means, and when to write to support.
- Why a section shows up emptyAn empty state in ContentScout is honest: it means that data doesn't exist yet for that account, not that something is broken. Here are the most common cases.
- How to contact supportDidn't find your answer here? The "Help and support" option in your user menu opens a dialog that writes straight to the team.