Troubleshooting
Quick answers when something doesn't look right, and how to reach us.
- Why my data doesn't update instantlyContentScout refreshes each piece of data on its own cadence, not in real time. Here's each frequency, what "Updated X ago" means, and when to write to support.
- Why a section shows up emptyAn empty state in ContentScout is honest: it means that data doesn't exist yet for that account, not that something is broken. Here are the most common cases.
- How to contact supportDidn't find your answer here? The "Help & support" button in the sidebar opens a dialog that writes straight to the team.